At Tokyo Gift Cards, we ensure the highest quality of our digital products. Due to the nature of digital goods (gift card codes, license keys), all sales are final and strictly non-refundable once the code has been delivered to your email.
1. Delivery of Digital Goods: Upon successful payment, your digital gift card code will be sent to the email address provided during checkout. It is the customer’s responsibility to provide a correct and accessible email address.
2. Exceptions for Refunds: Refunds or replacements are ONLY issued under the following circumstances:
- The delivered code is proven to be invalid or already redeemed prior to your purchase time (verification required).
- The order system failed to deliver the code, and you no longer wish to receive it.
3. Contact Us: If you experience any issues redeeming your code, please contact our support team immediately at l38436523@gmail.com. We are here to help you resolve the issue.